Before we get started, please read these important notes

For bookings that are cancelled on or after June 1, 2020 and for travel after March 1, 2020, you will be able to immediately access our new cancellation options including the Air Canada Travel Voucher and Aeroplan Miles.

For bookings cancelled prior to June 1, 2020 and for travel after March 1, 2020: please click here to learn more about your options.

If you have a booking cancelled by Air Canada for travel prior to March 1, 2020, please click here to learn more about your options.

If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

If you booked with Air Canada Vacations, click here for contact options.

For Aeroplan bookings, click here for contact options.

If you booked directly with Air Canada (including aircanada.com, the Air Canada Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting Manage My Booking



Important Information: Details on Goodwill Policies can be found at  www.aircanada.com
Please consult the policies prior to filling out a Refund Application.


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