Before we get started, please read these important notes

If you purchased your ticket or paid for services through Air Canada Vacations, a Travel Agent, another airline or another website, please contact that merchant directly.

Proceed with the form if you purchased your ticket or paid for services direct with Air Canada (via our website, our Call Centre, our kiosk or our Airport Customer Service Agents.)

Please note that refunds are not guaranteed. All refund assessments will be based on Air Canada's tariffs and policies, as well as the terms and conditions of your purchase as displayed on your itinerary receipt.
Your Air Canada ticket number can be found on the credit card statement used for the purchase. It will be displayed as Air Canada 014.

Important Information: Details on Goodwill Policies can be found at
Please consult the policies prior to filling out a Refund Application.

Customer type